Shipping & Delivery Policy

Effective Date: July 13, 2026

Welcome to Shabddhara Publishing (“Shabddhara”, “we”, “our”, or “us”). This Shipping & Delivery Policy explains how printed books and digital deliverables are processed and delivered when you purchase our publishing services or order books through https://shabddhara.com.

By placing an order, you agree to the terms outlined below.

1. Order Processing

All orders are processed after:

  • Payment has been successfully received.
  • Required files and information have been provided (where applicable).
  • Any necessary approvals from the author have been completed.

Processing times may vary depending on the type of service or product ordered.

2. Printing Timeline

For printed books, production generally begins only after the final manuscript and cover have been approved.

Estimated production times vary depending on factors such as:

  • Book size
  • Number of pages
  • Printing method
  • Order quantity
  • Availability of materials
  • Production workload

Estimated timelines are provided for guidance only and are not guaranteed.

3. Shipping of Printed Books

Printed books are shipped through trusted courier and logistics partners.

Delivery timelines depend on:

  • Delivery location
  • Courier network
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Other circumstances beyond our reasonable control

Once an order has been handed over to the courier, delivery timelines are managed by the shipping partner.

4. Shipping Charges

Shipping charges, if applicable, are displayed during the checkout process or communicated before order confirmation.

Shipping fees may vary depending on:

  • Destination
  • Weight of the shipment
  • Number of books
  • Delivery method selected

Any customs duties, import taxes, or local charges for international shipments are the responsibility of the recipient unless otherwise agreed.

5. Delivery of Digital Products

Digital products and publishing deliverables may include:

  • PDF Files
  • eBook Files (ePub, MOBI, or other supported formats)
  • Cover Design Files
  • Interior Layout Files
  • Publishing Documents

These are generally delivered electronically via email or other agreed digital delivery methods after completion of the respective service.

Delivery times may vary depending on the scope of work and project requirements.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Shabddhara Publishing shall not be responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

7. Order Tracking

Where tracking is available, shipment tracking details will be shared after dispatch.

Tracking updates are provided by the courier company and may not update immediately after shipment.

8. Delayed Deliveries

While we strive to deliver orders within estimated timelines, delays may occur due to circumstances beyond our control, including:

  • Natural disasters
  • Severe weather
  • Transport disruptions
  • Public holidays
  • Government regulations
  • Courier delays
  • Technical issues

Such delays do not automatically qualify for refunds or compensation.

9. Damaged or Incorrect Deliveries

If you receive:

  • A damaged book,
  • A manufacturing defect,
  • Or an incorrect item,

please notify us within 7 days of receiving the shipment.

Your request should include:

  • Order ID
  • Photographs of the package
  • Photographs of the damaged or incorrect item
  • A brief description of the issue

After verification, we may offer a replacement or another suitable resolution at our discretion.

Minor variations in printing quality, colour, paper texture, trimming, or finish resulting from standard printing processes are not considered manufacturing defects.

10. Failed Deliveries

If a shipment is returned due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery
  • Failure to collect the shipment

additional shipping charges may apply before reshipment.

11. International Shipping

Where international shipping is offered:

  • Delivery times may be longer than domestic shipments.
  • Customs clearance procedures may cause delays.
  • Import duties, VAT, customs fees, or local taxes are the responsibility of the recipient unless otherwise agreed in writing.

12. Force Majeure

Shabddhara Publishing shall not be liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, war, government actions, internet outages, pandemics, or transportation disruptions.

13. Contact Us

For shipping or delivery-related queries, please contact:

Shabddhara Publishing

Website: https://shabddhara.com

Email: support@shabddhara.com

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

Please include your Order ID when contacting us for faster assistance.